Contact us for a FREE consultation! Our Hotline: +65 8126 2063 Our Email: [email protected]

Email Setup Info

Our experienced Support Team is always available to answer your support questions.

To configure email for Outlook 2003/2007:

1) Open Outlook 2003

2) Select Tools > E-mail Accounts.


3) On the E-mail Accounts wizard window, select “Add a new e-mail account” and click Next.


4) Click Next.

5) On the next screen, for Server Type, select IMAP or POP3.


6) Click Next.

7) On the next screen, you will be prompted to provide the essential information for your email account, such as:

Your Name – Enter your first and last name.

E-mail Address – Enter your e-mail address.

User Name –Enter your e-mail address, again

Password – Enter the password you set up for your e-mail account.

Incoming Mail Server (POP3) – Enter for your incoming mail server.

Outgoing Mail Server (SMTP) – Enter for your incoming mail server.


8) Click More Settings.

9) In the Internet Email Settings window that appears, select the Outgoing Server tab.

10) Select My Outgoing Server(SMTP) Requires Authentication.


11) Navigate to the Advanced tab and change the outgoing server (SMTP) port to 25 or 26.

12) Click OK.


13) Click Next.


14) Finally, click Finish.


Follow the instructions below to configure email using Microsoft Outlook 2010.

Microsoft Outlook 2010 Startup Wizard Should you opt to use the Startup Wizard, when it appears: Click Next. On the E-mail Accounts page of the wizard, click next to set up an email account. Proceed to step 4 below See Below.

1) Open Outlook 2010.

2) Click on the File menu.

3) Click Add Account.

4) On the Auto Account Setup page, your name and email address will auto populate based on how you’ve logged into your computer. If these settings are correct, click Next.

If the auto-populated information is incorrect, then you have two options:

  • Go back to the Auto Account Setup page and correct the settings.
  • Reset the options on the Auto Account Setup page by clicking theOption button next to Manually configure server settings and then clicking the Option button next to Email Accounts.

Outlook will then perform an internet search to automatically find your email server settings.

5) When prompted, provide the full email address and password for the email account being configured. 6) You will be informed that the setup is complete. Click Finish to finalize the process.



If Outlook is not able to complete the setup, please make sure that your email address does not require registration via the Outlook Web App. Outlook will fail if an account has not been registered.

Finding Server Settings

To locate your server settings:

  1. Sign into your email account using the Outlook Web App.
  2. Click Options.
  3. Select See All Options.
  4. Go to Account.
  5. Select My Account.
  6. Click POP, IMAP and SMTP access.

The IMAP, POP and SMTP server names and other settings that could be useful when configuring your email account will be listed in Protocol Settings under the pages forPOP, IMAP or SMTP.

Newer Versions of iPhone

In the directions below, wherever it says “” substitute with your domain name.

  1. Tap “Settings” app
  2. Tap “Mail, Contacts, Calendars
  3. Tap “Add Account…
  4. Tap “Other” (bottom option)
  5. Tap “Add Mail Account
  6. Enter Name, address (full email [email protected]), and password.
    (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  7. Select IMAP.
    (It’s the default. The option you’ve selected will be highlighted blue.)
  8. Under “Incoming mail server
    1. Set “hostname” to
      (or your server host name or server’s IP address)
    2. Set “username” to [email protected]
    3. Set “password” to your password
  9. Under “Outgoing mail server
    1. Set “Host name” to
      (or your server host name or server’s IP address)
    2. Set “User name” to [email protected]
    3. Set password to your password

You are now ready to send and receive emails via your iPhone.

If is not working for the incoming and outgoing server, you can try your IP address or server’s host name. You can find your server name and IP in your welcome email or by contacting support.


The following article will instruct you on how to configure your email on an Android device using the default email client.

Using the Default Email Client

1) Open your email client.

2) Enter your full email address and password, as pictured below.

3) Select IMAP for your account type


4) On the final account setup, enter the following information:

  • Username – The email address you are trying to connect to
  • Password – The password to that email address
  • IMAP server – (be sure to input your actual domain name)
  • Port – 143
  • Security Type – None
  • IMAP path prefix – Leave blank


5) Click Continue and the email client will check your settings and connect to your account.

In order to receive email on a BlackBerry device, you must subscribe to BlackBerry email service through your wireless provider. If you experience trouble sending or receiving emails after completing the steps below, please contact your wireless provider.

Setting Up Email for BlackBerry 6 or 7 OS

To set up email on your BlackBerry:

  1. Click the Setup icon on the home screen.
  2. Select Email Accounts.
  3. Select Internet Mail Account.
  4. Follow the phone’s prompts to complete the setup. You will need to agree to the BlackBerry email service Terms and Conditions and provide the email address and password for your preferred HostGator email account.

After completing these steps, you should begin receiving emails within 30 minutes.

Setting Up Email for the BlackBerry v5 OS

  1. Click the Setup icon on the home screen.
  2. Select the Setup Wizard.
  3. On the Email Setup screen, select I want to create or add an email address.
  4. Follow the phone’s prompts to complete the setup. You will need to agree to the BlackBerry email service Terms and Conditions and provide the email address and password for your preferred HostGator email account.


Troubleshooting Tips

Re-Register Your BlackBerry Device

You may have to re-register your device with your wireless network. To do this:

  1. Click the BlackBerry button > Options.
  2. Advanced Options > Host Routing Table.
  3. Click the BlackBerry button and choose Register Now.

This should sync your PDA with your carrier’s wireless network.

Enter Settings Manually

If you create a BlackBerry account with the same username and password as your cPanel account, there can be a major conflict.

When you setup an email account on BIS, you are asked for only 2 things: an email address and password. If both the email and username exist and the passwords are the same, BlackBerry will accept this data and sync the phone with the account’s default email address instead of your HostGator email address.

To fix this, just give BlackBerry a false password. When it cannot authenticate, you will be asked if you want to Re-enter account information or Enter the settings manually.

  1. Select Enter the settings manually, then select I will provide the settings to add this email account.
  2. Enter the full IMAP information for your account.

This will allow BIS to sync with the proper account.


Note: With the new Blackberry OS, this fix may not apply; however, you may want to try the above steps if you continue to have difficulty setting up your email account.