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Our team also provide a comprehensive solution for the management of the project that adheres to the criteria and expectations agreed upon in the management agreement.  Business owners can feel confident that GMN Web Solutions will bring together international best practices from throughout the F&B / hospitality industry to achieve outstanding results.

Management │Scope and Deliverables


  • Guidance and support for the GM with regards to project operations, including retail, inventory management, point-of-sales system
  • Development of detailed KPIs, monitoring the GM and the project on a weekly basis and as required

Marketing, Sales and PR

  • Proper direction and exposure to guide properties into their target markets, through a detailed marketing and sales action plan that looks to guarantee a stream of new guests

Performance Review

  • Assistance in the business evolution, stimulating profit, looking for areas of improvement and ensuring the best possible guest experience
  • Review of monthly P&L statement and respective action plans
  • Presentation of quarterly review sessions of financial performance with reforecasting
  • In conjunction with the executive team, preparation of annual budget and business plans for each division

Operational Support

  • Provision of guidance and support for the executive team in their daily operations
  • Alignment of financial performance with business forecast

HR, Training and Development

  • Provision of support and backup for the on-site team, particularly with respect to annual employee surveys and mentoring managers via an LPP (Leadership Performance Profile) process
  • Reinforcement of company’s philosophy throughout orientation and continuous training, but also during employee satisfaction surveys and process auditing

Quality Auditing

  • Deployment of regular mystery shoppers, obtaining a detailed understanding of the guest experience, leading to provision of detailed feedback report
  • Audit of half-year performance ensuring proper operation of properties