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Pre-Opening Services & Training

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GMN Web Solutions will begin to execute the following pre-opening services for the project approximately 2 to 4 months before the soft opening. Our team will work very closely with the owning company to manage the critical path, provide executive recruitment services, and establish basic operational principles including but not limited to job descriptions (JDs), Standard Operating Principles (SOPs) and concepts. In addition, the foundation for the operating departments such as finance, sales & marketing, human resources, engineering, operations and food and beverage will be established.

Pre-Opening Services & Training │Scope and Deliverables

Project Management and Critical Path

  • Development of a detailed pre-opening critical path, outlining all events and schedule requirements, from the pre-opening start date to the project’s soft opening

Vendor Specification

  • Selection of, and collaboration with, product companies and external suppliers who will provide long term services
  • Schedule of professional product-related project training

Budgeting and Manning Guide

  • In coordination with the human resources department, development of an organisational chart, staffing/manning guide and wage scale for all required project positions
  • Development of a budget for the first full year of the operation

Sales, Marketing and PR

  • In coordination with the on-site marketing department, development of a detailed pre-opening marketing and launch plan
  • Development of a marketing budget for pre-opening and the first full year of operation

Executive Recruitment

  • Recruitment services for the project’s executive positions

Standard Operating Procedures

  • Standard operating procedures (SOPs) for all operating departments
  • Development of a detailed food menu and menu of services for all outlets within business

Job Descriptions

  • Standardised job descriptions (JDs) as required, aligned with overall concept and standards

Fully Comprehensive HR, Recruitment and Training Services

  • In coordination with the executive team and human resources department, assisting in the hiring of all team members
  • Development of training manuals, SOP training, pre-opening training countdown
  • On-site training for new team members, covering all core aspects, such as philosophy, introduction and service delivery, right up until the launch
  • Intensive simulation is provided to prepare the team for service excellence from day one

Liaison

  • Liaison between all parties involved in project development process